FAQs

WE OFFER FREE SHIPPING IN THE USA

Enjoy free shipping and reduced pricing on all merchandise! Through some clever logistics, we can ship our products direct from the manufacturer. This allows us to save on warehousing and transportation costs, which we pass on to you, our customer. Shipping times vary, but most orders arrive within 5-7 days.

During Holiday periods, we recommend allowing extra time for your order to be processed.

 

Frequently Asked Questions

Q. HOW CAN I CONTACT YOU IF I HAVE A QUESTION ABOUT THE PRODUCT?

Complete our contact form on the Contact Us page. Please provide your phone number if you’d like us to call you back.

Q. HOW DO I KNOW WHAT SIZE TO ORDER?
The best method is to measure your dog’s current collar or use a measuring tape to measure your dog’s neck.  See SIZING for more information.
Q. HOW DO I CLEAN MY DOG/CAT COLLAR, LEASH, HARNESS?
Wash on gentle cycle with like colors, but do not bleach. Let all items line dry rather than placing them in the dryer.
Q. WHAT IF I HAVE A PROBLEM WITH THE PRODUCT AFTER I RECEIVE IT?

Please contact us within 3 days of receiving your item for questions about your order.  Send us an email with URGENT in the Subject Line to: service@dogandcatcollars.com

Q. WHEN WILL I RECEIVE MY ORDER?
We use United States Postal Service (USPS).  Typical USPS shipping times are from 3 to 7 days depending on the area you live in.
Q. WHAT IF I NEED TO CANCEL MY ORDER?
Please contact us right away. If we haven’t processed your order, we may be able to cancel it.
Q. WHAT SHOULD I DO IF MY ORDER WAS DAMAGED DURING SHIPPING?

If you believe your product was damaged during shipping, please notify us within 3 business days. Save all original packaging. We will need proof — so take a photo of the package and the item and email to: service@dogandcatcollars.com
We will respond within 12-24 hours.

If you have any other questions, you may reach us via the contact form.

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